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Frequently Asked Questions

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1. Do you have instructions for collecting the samples with the YSEQ sample collection kit?
2. Do I need to send any documents when I'm returning my DNA samples?
3. I have sent you my sample with a previous order. Do I need to pay for the shipping again?
4. How long does it take until I receive my results?
5. Why do I receive many more results than I have ordered?
6. Do I need to pay customs and/or import sales tax for the sample I send to the YSEQ laboratory?
7. Which laboratory is processing the DNA tests?
8. How can I tell if I'm ancestral (=negative) or derived (=positive) for a certain SNP?
9. What does the * mean after a haplogroup designation? E.g. R1b-L21*
10. What does ins or del mean in my results?
11. Why don't you answer my email requests about when I receive my results, despite I have sent you already multiple emails?
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1 x DYS445
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1 x DYS472
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1 x DYS587
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1 x DYS561
1 x DYS19
1 x DYS435
1 x DYS504
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1 x DYS632
1 x DYS426
1 x DYS458
1 x DYS436
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1 x DYS434
1 x DYS448
1 x DYS655
1 x DYS537
1 x DYS549
1 x DYS568
1 x DYS388
1 x DYS593
1 x DYS456
1 x DYS461
1 x DYS460
1 x DYF406S1
1 x DYS557
1 x DYS437
1 x DYS636
1 x DYS481
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